Return & Refund Policy

We hope you adore every piece you order from Emory & Hope. If something isn’t quite right, we want to make the return process as simple as possible.

Return Eligibility

Returns are accepted within 14 days of delivery.

To be eligible for a return:

  • Items must be unworn, unwashed, and unused

  • Items must be returned in their original condition

  • Original tags must remain attached

  • The return request must be submitted within 14 days of delivery

Items that do not meet these requirements may not be eligible for return or store credit.

Non-Returnable Items

The following items are not eligible for return:

  • Final sale items

  • Gift cards

  • Items that have been worn, washed, altered, or damaged after delivery

  • Items returned outside of the 14-day return window

How to Start a Return

To begin a return, email us at hello@emoryandhope.com and include:

  • Your order number

  • The item or items you would like to return

  • The reason for your return

Our team will provide instructions for completing your return.

Please do not send a return without first contacting us.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Original shipping charges are non-refundable.

We recommend using a trackable shipping service when returning an item, as Emory & Hope is not responsible for return packages lost in transit.

Store Credit

Once your return has been received and inspected, approved returns will be issued as Emory & Hope store credit in the form of a digital gift card.

Store credit will be issued for the eligible value of the returned item or items. Original shipping charges are not included.

Please allow approximately 3–5 business days after your return is received and approved for your digital gift card to be sent to the email address associated with your order.

Unless otherwise required by law, eligible returns are provided as store credit rather than refunds to the original payment method.

Exchanges

Because inventory and sizes may sell out quickly, we do not guarantee direct exchanges.

If you would like a different size, color, print, or style, we recommend placing a new order as soon as possible to secure the item you want.

Once your eligible return has been processed, you may use your issued store credit toward a future purchase.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us at hello@emoryandhope.com as soon as possible.

Include your order number and photos showing the issue so we can review it and help make things right.

Questions

We’re grateful for your support of our small business. If you have any questions about a return or your order, please contact:

Emory & Hope LLC
hello@emoryandhope.com